Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include:

• Name
• Phone number
• Email address
• Billing address
• Project or service address
• Shipping or delivery address

Project and Service Information

When you request an estimate, consultation, installation, material sourcing, or other service, we may collect information such as:

• Wall and room dimensions
• Project location
• Property and project details
• Wallpaper, wallcovering, decorative finish, or other material preferences
• Requested products, brands, patterns, colors, and quantities
• Installation requirements
• Project schedules and requested service dates
• Notes and communications relating to your project

Photos and Files

You may provide:

• Photos of rooms, walls, or existing conditions
• Inspiration images
• Drawings or sketches
• Floor plans
• Screenshots
• Product information
• Other files relevant to your project

Order and Transaction Information

If you purchase wallpaper, wallcoverings, decorative materials, samples, or other products through Enjoy The Wall, we may collect information relating to:

• Products requested, quoted, or purchased
• Product quantities
• Order history
• Billing and shipping information
• Payment status
• Delivery information
• Returns, cancellations, warranty claims, or product-related communications

Payments may be processed through third-party payment processors or financial service providers. We do not necessarily receive or store complete payment-card information when payment information is processed directly by those providers.

Financing Information

If you request or use financing, your information may be provided directly to a third-party financing provider. Financing providers may collect additional financial, identity, credit, or eligibility information under their own privacy policies and terms.

Enjoy The Wall does not control the independent privacy practices of third-party financing providers.

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Referring pages or websites
• Approximate geographic information derived from an IP address
• Website interactions
• Cookie and analytics information

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests
• Prepare estimates, quotes, and project recommendations
• Schedule on-site estimates, consultations, installations, and other services
• Communicate about projects, appointments, and orders
• Source wallpaper, wallcoverings, samples, decorative materials, and related products
• Verify product availability and pricing
• Place and fulfill product orders
• Coordinate with manufacturers, distributors, suppliers, and shipping providers
• Arrange shipping, delivery, pickup, or installation
• Process payments, deposits, refunds, and credits
• Assist with manufacturer warranty or product claims
• Administer financing-related requests where applicable
• Maintain customer, project, transaction, and service records
• Provide customer support
• Improve our website, services, product offerings, and customer experience
• Prevent fraud, misuse, security incidents, or other unlawful activity
• Comply with legal, accounting, tax, regulatory, or contractual requirements

We may also use information for other purposes disclosed to you at the time the information is collected or with your consent where required.

3. Product Orders, Manufacturers, and Suppliers

Enjoy The Wall may act as a seller or sourcing provider for wallpaper, wallcoverings, decorative materials, samples, and related products.

To obtain pricing, confirm availability, place an order, arrange fulfillment, process a claim, or otherwise complete a transaction, we may provide necessary information to manufacturers, authorized distributors, suppliers, fulfillment partners, or other parties involved in supplying the requested products.

We limit such information to what is reasonably necessary for the applicable transaction or business purpose.

4. Payments and Financing

Payments may be handled by third-party payment processors, banks, financing companies, or other financial service providers.

These providers may independently collect and process payment, financial, identity, or transaction information in accordance with their own privacy policies and legal obligations.

Enjoy The Wall does not sell personal financial information for marketing purposes.

If you choose to apply for third-party financing, your application and financing relationship may be governed separately by the financing provider’s privacy policy and terms.

5. SMS, Calls, and Messaging

If you provide a phone number in connection with an inquiry, estimate, order, appointment, or project, we may contact you by telephone or text message regarding that request or our business relationship with you.

Communications may include:

• Appointment confirmations and scheduling
• Estimate or quote communications
• Project updates
• Product and order status
• Delivery or installation coordination
• Requests for additional project information
• Customer-service communications

Standard message and data rates may apply.

You may opt out of SMS communications by replying STOP where applicable.

Providing a phone number for a project, order, or service request does not by itself constitute consent to receive unrelated promotional text messages where separate consent is required by law.

6. Cookies, Analytics, and Website Technologies

Our website may use cookies, analytics services, and similar technologies to understand website traffic, improve functionality, measure performance, maintain security, and understand how visitors interact with our website.

These technologies may collect information such as device type, browser information, IP address, referring pages, pages visited, and website interactions.

Third-party analytics or technology providers may process information according to their own privacy policies.

You may be able to limit or disable cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will honor legally recognized privacy choices or opt-out mechanisms applicable to our data-processing practices.

7. Photos, Drawings, and File Uploads

Photos, drawings, screenshots, floor plans, inspiration images, and other files submitted to us may be used to:

• Evaluate a project
• Prepare an estimate or quote
• Determine installation requirements
• Assist with product selection or sourcing
• Coordinate with installers, suppliers, manufacturers, or other project participants
• Provide requested services

Customer-submitted project photos or files will not be publicly published for promotional or portfolio purposes without appropriate permission.

This restriction does not prevent us from sharing project information privately with employees, installers, contractors, suppliers, manufacturers, or service providers when reasonably necessary to evaluate or complete the project or order.

8. When We Share Information

We may disclose personal information when reasonably necessary to operate our business, provide requested products or services, or complete a transaction.

Recipients may include:

• Employees and authorized representatives
• Independent installers and contractors
• Manufacturers
• Distributors and suppliers
• Shipping, freight, courier, and delivery providers
• Payment processors and financial service providers
• Financing providers
• Website hosting and technology providers
• Email, telephone, and SMS service providers
• Accounting, legal, insurance, or other professional advisers
• Other service providers that support our operations

We may also disclose information:

• When required by law, subpoena, court order, or lawful government request
• To protect our legal rights, customers, employees, property, or business
• To investigate fraud, security incidents, or unlawful activity
• In connection with a merger, acquisition, sale, restructuring, financing, or transfer of all or part of our business, subject to applicable law

We do not sell or rent personal information to third parties for their independent marketing purposes.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete orders and projects
• Maintain customer and project history
• Provide warranty or customer support
• Maintain accounting and tax records
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory, insurance, and business-record requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, database, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.

11. Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have rights regarding your personal information.

These may include the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a portable copy of certain personal information
• Opt out of certain uses of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain communications

Some rights are subject to exceptions or limitations under applicable law, including requirements to retain transaction, tax, legal, warranty, fraud-prevention, or other business records.

To submit a privacy request, contact us using the information in Section 14 below.

We may need to verify your identity before completing certain requests.

12. Colorado Privacy Rights

Colorado residents may have additional rights under the Colorado Privacy Act (CPA) when the CPA applies to the processing activity and business involved.

These rights may include the ability to:

• Confirm whether personal data is being processed and access that data
• Correct inaccuracies in personal data
• Request deletion of certain personal data
• Obtain certain personal data in a portable format
• Opt out of the sale of personal data
• Opt out of processing for targeted advertising
• Opt out of certain profiling activities that produce legal or similarly significant effects

Enjoy The Wall does not sell personal data for monetary consideration or rent customer information to third parties for their independent marketing purposes.

Where applicable law requires us to recognize a qualifying universal opt-out mechanism, we will process recognized signals in accordance with applicable law.

Colorado privacy requests may be submitted using the contact information below. We may verify the identity and authority of the person making the request before acting on it.

Nothing in this section is intended to provide rights beyond those required by applicable law or to represent that every provision of the CPA applies to Enjoy The Wall in every circumstance.

13. Children’s Privacy

Our website, products, and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

14. Contact Information

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:

Enjoy The Wall LLC
Email: [email protected]
Phone: (720) 825-7157
Website: EnjoyTheWall.com

Enjoy The Wall provides products, sourcing, installation, and related wall-finishing services to customers in Colorado. On-site services are performed at customer and project locations; we do not operate a public walk-in retail showroom unless otherwise expressly stated.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, products, technology, or applicable law.

When changes are made, the Last Updated date at the top of this Privacy Policy will be revised.

Material changes will be communicated or presented as required by applicable law.

Your continued interaction with our website or services after an updated Privacy Policy becomes effective will be subject to the updated policy to the extent permitted by law.