Refund, Return & Cancellation Policy

1. How Product Orders Are Placed

Enjoy The Wall does not operate a public walk-in retail showroom.

Wallpaper, wallcovering, samples, and other product selections are generally handled remotely through telephone, email, text message, manufacturer resources, digital communications, samples, or other agreed methods.

Product sales are confirmed through an invoice or other written order confirmation issued by Enjoy The Wall.

Payment of an invoice, deposit, or other amount required to place an order constitutes authorization for Enjoy The Wall to proceed with the applicable order, subject to the invoice, these policies, our Terms of Use & Sale, applicable manufacturer or distributor terms, and applicable law.

For projects where Enjoy The Wall is also performing installation, ordered materials may be delivered to the project location, brought to the project by our team, shipped to another agreed location, or otherwise coordinated as appropriate.

For material-only purchases where Enjoy The Wall is not performing installation, products will generally be shipped or delivered to the address agreed upon for the order.

2. On-Site Estimates and Measurements

Standard on-site estimates may require a $99 appointment fee.

Unless otherwise stated in writing, the $99 fee covers the scheduled site visit, field evaluation, measurements reasonably necessary for the requested scope, and preparation of the applicable project estimate.

When the customer proceeds with qualifying work through Enjoy The Wall, the $99 estimate fee may be credited toward the project as stated in the applicable estimate or proposal.

The estimate fee is not a deposit toward materials unless expressly stated otherwise.

Cancellation or Rescheduling

An on-site estimate may be cancelled or rescheduled without forfeiting the appointment fee when reasonable advance notice is provided, generally at least 24 hours before the scheduled appointment.

Cancellations with less than 24 hours’ notice, missed appointments, or appointments where our representative cannot reasonably access the property may result in forfeiture of the appointment fee.

Once the on-site estimate or measurement has been performed, the appointment fee is non-refundable because the service has been provided.

Any credit toward future work is applied only as described in the applicable estimate or proposal and has no independent cash value after the estimate service has been completed.

3. Product Orders and Payment

Wallpaper and wallcovering orders are frequently project-specific and may be sourced from third-party manufacturers or authorized distributors.

Unless otherwise agreed in writing, the amount required on an invoice for materials must be paid before Enjoy The Wall places the product order.

Once payment is received, we may submit the order to the applicable manufacturer or distributor.

The ability to cancel an order after that point depends on whether the supplier has accepted, processed, produced, allocated, cut, or shipped the product and whether the supplier permits cancellation.

4. Cancellation Before an Order Is Submitted

If a customer requests cancellation before Enjoy The Wall has submitted the product order to the manufacturer or distributor, the product portion of the order may generally be cancelled and refunded.

Any separately completed services, non-refundable samples, payment-processing charges that may lawfully be retained, or other amounts already earned or incurred may be excluded from the refund where applicable.

5. Cancellation After an Order Is Submitted

Once an order has been submitted to a manufacturer or distributor, cancellation is not guaranteed.

Many wallpaper and wallcovering manufacturers treat submitted orders as final or impose cancellation, restocking, handling, freight, or other charges.

If the supplier permits cancellation, Enjoy The Wall may cancel the order and refund the amount recoverable from the supplier, less any applicable supplier charges, shipping expenses, non-refundable costs, or other charges associated with the cancellation, to the extent permitted by law.

If the manufacturer or distributor does not permit cancellation, the customer’s order is non-cancellable and non-refundable except where otherwise required by applicable law.

6. Special-Order and Final-Sale Products

The following products may be designated Final Sale or otherwise non-returnable:

• Custom murals
• Custom-sized wallcoverings
• Made-to-order products
• Custom colors or finishes
• Products manufactured specifically for the customer
• Products cut specifically for an order
• Certain designer or specialty wallcoverings
• Certain natural or handcrafted wallcoverings
• Samples designated as non-returnable
• Discontinued or clearance products
• Products designated by the manufacturer or distributor as non-returnable

Where a product is subject to a manufacturer’s final-sale policy, Enjoy The Wall cannot independently create a return right that the supplier does not provide, except where required by applicable law.

7. Returns of Standard Products

Return eligibility for unused standard products depends on the applicable manufacturer or distributor’s return policy.

A return may be considered only when the product is:

• Unused
• Uncut
• Uninstalled
• Undamaged
• In resalable condition
• In its original packaging where applicable
• Returned within the applicable supplier return period

A return is not considered approved until Enjoy The Wall confirms return authorization.

Customers should not ship products back to Enjoy The Wall, a manufacturer, or a distributor without receiving return instructions.

Approved returns may be subject to:

• Manufacturer or distributor restocking fees
• Return shipping
• Original shipping or freight charges
• Handling fees imposed by the supplier
• Other non-refundable supplier charges

Original shipping and freight charges are generally non-refundable unless the return results from an error for which the seller, manufacturer, distributor, or carrier is responsible, as applicable.

8. Opened, Cut, or Installed Materials

Wallpaper or wallcovering that has been cut or installed generally cannot be returned as ordinary merchandise.

Before cutting or installation, the customer or installer should inspect the material for:

• Correct pattern
• Correct color
• Correct quantity
• Roll or batch information
• Dye-lot consistency where applicable
• Visible shipping damage
• Obvious printing or manufacturing defects

If a potential defect or incorrect product is discovered, installation should stop and Enjoy The Wall should be contacted promptly.

Continuing to cut or install material after an apparent issue is discovered may affect remedies available under the applicable manufacturer or distributor policy.

Nothing in this Policy eliminates rights or remedies that cannot lawfully be waived.

9. Incorrect, Damaged, or Defective Products

If you receive a product that appears to be incorrect, damaged in shipping, or defective, please contact Enjoy The Wall as soon as reasonably possible.

We may request:

• Photographs of the material
• Photographs of the packaging
• Shipping labels
• Product labels
• Pattern and color information
• Roll numbers
• Dye-lot or batch numbers
• Photographs showing the alleged defect
• Information concerning any material already cut or installed

Please retain the product and original packaging while the issue is being reviewed.

Enjoy The Wall will assist with a reasonable claim to the manufacturer, distributor, or carrier when the affected product was purchased through us.

Available remedies may include replacement, credit, refund, or another remedy depending on the circumstances, applicable law, and the manufacturer’s, distributor’s, or carrier’s policies.

Manufacturer defects are separate from installation-workmanship issues.

10. Color, Texture, and Natural Variation

A difference between a digital image and the physical product is not by itself evidence of a defect.

Screens, photography, lighting, manufacturing processes, and production runs may affect perceived color.

Natural and handcrafted materials—including grasscloth, sisal, cork, textile, handmade papers, wood veneer, and similar wallcoverings—may contain inherent variations in color, texture, fiber, weave, shade, and panel appearance.

Such characteristics may be normal features of the material rather than defects.

Customers are encouraged to review a current physical sample before ordering whenever practical.

11. Material Quantity and Customer-Provided Measurements

When material quantities are calculated using dimensions supplied by the customer, interior designer, architect, builder, general contractor, installer, or another third party, Enjoy The Wall relies on the accuracy and completeness of those dimensions.

A quantity recommendation based on customer- or third-party-provided measurements does not constitute independent verification of those measurements.

If insufficient or excess material results from inaccurate, incomplete, or changed customer-provided measurements, the customer is responsible for the resulting material requirements, shipping, costs, and project delays.

When Enjoy The Wall performs an applicable paid on-site measurement, our quantity recommendation will be based on our field measurements and the product and project information reasonably available at that time, subject to the additional conditions described in our Terms of Use & Sale.

12. Ordering Less Than the Recommended Quantity

A customer may choose to purchase less material than the quantity recommended by Enjoy The Wall.

By doing so, the customer accepts the risk that:

• Additional material may be required
• Additional shipping or freight may apply
• The product price may change
• The product may become unavailable or discontinued
• Installation may be delayed
• Replacement material may come from a different dye lot, print run, or production batch

Enjoy The Wall is not responsible for these consequences when the customer elects to purchase less than the recommended quantity.

13. Installation Deposits

Installation projects may require a deposit or advance payment to reserve labor and scheduling.

The applicable estimate, proposal, or invoice will identify the required payment.

Unless different terms are stated in writing for a particular project, an installation cancellation requested at least 5 business days before the scheduled start date may qualify for refund or credit of the installation-related deposit, less amounts already earned, committed, or reasonably incurred.

Material purchases are treated separately from installation deposits.

Cancellation of installation does not automatically cancel or refund materials that have already been ordered.

Once substantial project preparation has begun, labor has been specifically committed, or the cancellation occurs fewer than 5 business days before the scheduled start date, some or all of the installation deposit may become non-refundable to the extent permitted by applicable law and the applicable project agreement.

14. Rescheduling Installation

Customers may request to reschedule installation.

When at least 5 business days’ notice is provided, we will generally reschedule without an additional scheduling fee, subject to crew availability.

Requests made with less than 5 business days’ notice may result in a rescheduling charge when labor, travel, equipment, or other project resources have already been committed.

A new installation date is subject to availability and is not guaranteed to be immediately adjacent to the original date.

15. Material or Site Delays

Installation may need to be postponed if:

• Materials have not arrived
• Material is damaged or defective
• Additional material is required
• Construction is incomplete
• Walls are not ready
• Required preparation has not been completed
• The project area is inaccessible
• Site conditions are unsuitable for installation

If a delay results from customer-provided materials, customer-requested changes, insufficient material based on customer-provided measurements, another contractor, or site readiness, rescheduling charges or additional costs may apply where appropriate.

If the delay results from products ordered through Enjoy The Wall, we will work with the customer to coordinate a reasonable revised schedule.

16. No-Show and Inaccessible Property

If our team arrives for a confirmed appointment or installation and reasonable access to the property or work area is not available, the visit may be treated as a missed appointment.

Applicable trip, appointment, labor, or rescheduling charges may apply.

Repeated missed appointments may require advance payment before additional visits are scheduled.

17. Material-Only Orders

When a customer purchases material from Enjoy The Wall without installation services, product return and cancellation rights remain subject to this Policy and the applicable manufacturer or distributor terms.

Enjoy The Wall is not responsible for costs resulting from work performed by a third-party installer, including cutting, installation, removal, wall preparation, labor, or corrective work caused by the third party.

Customers should ensure that material is inspected before a third-party installer begins cutting or installation.

18. Refunds

When a refund is approved, it will generally be issued to the original payment method when reasonably possible.

Processing times vary depending on the payment method, financial institution, payment processor, financing provider, manufacturer, or distributor involved.

A refund may not appear immediately after it is approved.

Where a transaction was financed through a third-party financing provider, refunds or credits may be processed according to the financing provider’s procedures and applicable agreement.

19. Chargebacks and Payment Disputes

Customers who believe that a billing or order error has occurred are encouraged to contact Enjoy The Wall promptly so that we can investigate and attempt to resolve the issue.

Initiating a payment dispute or chargeback does not automatically cancel a product order, installation agreement, or other payment obligation.

Enjoy The Wall reserves the right to provide invoices, order confirmations, delivery records, communications, project documentation, and other relevant transaction information to payment processors, financial institutions, financing providers, or other parties involved in resolving a payment dispute.

Nothing in this section limits a customer’s rights under applicable law or the rules governing the applicable payment method.

20. Manufacturer Discontinuation, Backorders, and Unavailability

Occasionally, a manufacturer or distributor may discontinue a product, cancel an order, change availability, or be unable to fulfill an accepted order.

If an ordered product cannot be supplied, Enjoy The Wall may offer, as appropriate:

• A refund for the unavailable product
• A credit
• A replacement or alternative product acceptable to the customer

Enjoy The Wall is not responsible for consequential losses caused solely by a manufacturer’s discontinuation, backorder, production delay, or inability to supply material, except where otherwise required by law.

21. Legal Rights

This Policy is intended to establish Enjoy The Wall’s standard commercial policies.

It does not waive, restrict, or eliminate any cancellation, refund, warranty, consumer-protection, or other right that cannot lawfully be waived under applicable federal or Colorado law.

If a transaction is subject to a mandatory statutory cancellation period or other non-waivable consumer right, the applicable law controls over any inconsistent provision of this Policy.

22. Relationship to Other Agreements

This Policy should be read together with our Terms of Use & Sale, applicable estimates, proposals, invoices, order confirmations, financing agreements, and manufacturer or distributor terms.

If a separately executed project agreement or transaction-specific document contains terms that differ from this general Policy, the transaction-specific terms control to the extent permitted by law.

23. Contact Information

To request a cancellation, return authorization, rescheduling, or refund review, please contact:

Enjoy The Wall LLC
Email: [email protected]
Phone: (720) 825-7157
Website: EnjoyTheWall.com